Upon receipt of your consignment, endeavour to sign the delivery order form (If available) in the presence of the delivery agent to indicate your order has been accepted. Inspect your consignment immediately it is delivered, to make sure there are not evidence suggesting it has been tampered with or some portions missing. Perhaps your consignment has been tampered with or damaged, kindly keep the item safe and reach out to us within three days of delivery.
Failure to collect your consignment or reschedule delivery of your ordered item after 2 failed attempts to deliver, the consignment is returned to us by our delivery partner. Following this lapse, you would be accountable to pay 25% of the order value; that is, if you are still interested in having the staple order resent to you. The essence of this 25% charge is to repackage your ordered product and deliver it to you with some delivery fee.
Emsor Investment Ltd hereby declines to be liable for any delay in product delivery or failure to execute our jobs due to situations beyond our control, which causes could be tantamount to a natural disaster or ‘’an act of God’’, floods, rain, war, earthquakes, riots, or the inability to obtain some working materials.
Should in case there is a delay, the agreed period of delivery, if any, shall certainly be extended in tandem with the period of time lost, just to penalize for the lapse.
For the beneficiaries of house delivery, they should expect us to deliver their orders between 9 am and 5 pm of the same day they placed their orders. However, we may not be able to deliver their orders on the same day, especially if they placed orders after midday, but we will deliver their orders the following day, within the delivery hours.
We offer free delivery option to customers in some selected cities, such as; Onitsha, Nkpor and Obosi. We will pay delivery of your orders to the point of collection or to your house. As time goes on, more locations would be included.
Feel free to contact us via email: Info@emscor.biz.